Past Experience
Past Roles
Mar 2019 - December 2019
Recruitment Manager | Callbox, Inc.
Update current and design new recruiting procedures Manage the recruiting team and report on its performance Keep track of recruiting metricsImplement new sourcing methods Review recruitment software and suggest the best option for company needs Research and choose job advertising options Advise hiring managers on interviewing techniques Recommend ways to improve our employer brand Coordinate with department managers to forecast future hiring needs Stay up-to-date on labor legislation and inform recruiters and managers about changes in regulations Participate in job fairs and career events Build the company’s professional network through relationships with HR professionals, colleges and other partners
Dec 2014 - Feb 2019
Human Resource Manager | Focusinc Group Corp
Create, manage and oversee all the recruitment and hiring strategies of the company for all the available job vacancies Designs, develops and maintain the recruitment process in the organizationScreen and match the skills and competencies of prospective candidates in relation to client specifications Endorse candidates to clients for further interview; oversee the administration of test projects for technical positions Communicate with client so as to come up with a detailed job description (Profile) of each procured job for effective and efficient matching. Collaborate with clients regarding schedules of candidate for further interview Motivate the recruitment team to reach the agreed upon recruitment targets Monitor and constantly reduce the costs of the recruitment process Conduct job interviews for the managerial job positions (or key jobs in the organization) Manage and develop the team of HR Recruiters Point of contact for managers regarding recruitment topics
Set objectives for the HR team and track progress Monitor internal HR systems and databases Review and approve or modify budgets Design and implement company policies Monitor key HR metrics Act as a consultant to managers and staff regarding policies and procedures Create detailed reports on HR costs Recommend new software to address personnel needs, like performance review tools Address employees’ queries
Jul 2012 - Oct 2014
Operations Manager | Lovo Marketing
Schedule/Administer interviews Coordinate with Team Captains Coordinate with the team to set daily, weekly target and to go over issues about agents that require immediate attention. Gather data on transfers and track sales Monitor Agent ActivityMonitor real time report on Openers to maintain availability and control call traffic and coordinate with management team for possible list or campaign adjustment Coordinate with support for changes and technical issues Update Calling lists Call listening for complaint investigation and reinforce improve quality Track agents who are subject to customer complaint, implement equivalent disciplinary actions and apply coaching and feedback. Gather reports when neededSchedule and Approve leave Reviewing the performance of staff, identifying training needs and planning training/coaching sessions; Gather data on closer performance and call recordings for review Send a daily report to the Executive Committee
Feb 2011 to Jun 2012
Virtual Freelancer | Freelance
Perform various administrative tasks, including responding to emails, manning the virtual store, engage in chat sessions with website visitors, answer phone calls, respond to product inquiries, troubleshoot technical concerns by customers, Prepare customer spreadsheets and keep online records, make outbound telemarketing calls, schedule appointment, and generate leads.
Jul 2008 - Jan 2011
Sr. Trainer | Sutherland Global Services Inc.
Conduct all site training, including new-hire and Pre Hire, cross-training initiatives, and other training as required Conduct evaluation to associates as necessary. Provide coaching and feedback to associates. Maintain and Update Training Records. Monitor curriculum effectiveness and assist with the modification /update of materials as required Design and develop training curriculum and materials to aid training facilitation. Coordinate with internal clients and colleagues to deliver quality training services. Provide effective communication and quality feedback to staff Prepare and present both written and verbal communication to clients and colleagues alike Deliver necessary reports and training feedback
Project Management
Advanced
I managed several projects such as but not limited to HRIs setup and Launch, Hiring Process Augmentation, Competency Mapping, Competency Profiling, Competency Assessment, Search Engine Optimization, Content Pooling, Billboard Advertising, and Social Media Influencing.
Google Suite
Advanced
I developed several tools that are set up through Google Forms and Sheets. These include dashboards, trackers, assessments, landing pages and Profile builders that retrieve data through multiple data sources across multiple sheets using advanced sheet functions such as Importrange, transpose, query, and vlookup.
Customer Service
Advanced
I represented various brands and support their products through the phone, chat, and email. I also trained the upcoming Customer Support Personnels for various global brands according to the customer care standards of the client brand and of the vendor. I've also represented lesser know brands where support was less likely available.
Negotiation
Advanced
Having exposed to Sales and Retention in the early years of my BPO career, I've developed a strong ability to negotiate contract terms, purchase, pricing and more. I am able to handle objections and convince prospects. I am also able to negotiate within the organization such as requesting department involvement, project ownership, and resource allocation.
Social Media Marketing
Intermediate
I utilize social media to increase my employer's brand recognizability and recently to market by Print-on-demand designs. I market often using Facebook and Instagram. I've only started on Instagram Marketing but I've had good success and yielded better results on Facebook Marketing.
Graphic Design
Intermediate
Although I received training in photoshop and illustrator, I utilize Canva and Gimp more. Regardless, I am keen on engaging designs to efficiently relay positive messages and for branding purposes. I recently started designing print arts for Print-on-Demand sites such as Teespring, Redbubble, Teepublic, and Spreadshirt. I enjoy designing and I am glad I am spending more time in the arts recently.